Refund policy
Last updated: July 31, 2026
At Somnair, we want you to feel confident shopping with us. We have a 90-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility
To be eligible for a return, your item must be:
- In the same condition that you received it — unused and undamaged
- In its original packaging, with all included accessories and any original tags attached
- Accompanied by a receipt or proof of purchase
For hygiene and quality-control reasons, we may be unable to accept returns of items that have been used beyond what is necessary to inspect them, unless the item is defective, damaged, or incorrect.
How to Start a Return
To start a return, contact us at support@trysomnair.com. Our support team may ask for:
- A photo of the item
- A brief description of the issue
This helps us verify any defect, damage, incorrect item, or quality concern.
If your return is accepted, we'll send you instructions on how and where to send your package. Returns should be sent to:
Somnair — Returns 1500 N Grant St Ste N Denver, CO 80203, US
Items sent back to us without first requesting a return will not be accepted. You can always reach us with any return question at support@trysomnair.com.
Return Shipping Costs
- If your return is due to our error — a defective, damaged, or incorrect item — we cover the return shipping and will provide a prepaid label.
- For change-of-mind or other non-defect returns, you are responsible for the cost of return shipping.
Damages & Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. If the issue is our fault, we will ship you a replacement or issue a refund — whichever you prefer.
Exceptions / Non-Returnable Items
The following cannot be returned:
- Sale or discounted items
- Gift cards
- Items returned without proof of purchase or outside the 30-day window
Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to get what you want is to return the item you have, and — once the return is accepted — make a separate purchase for the new item.
Cancellations
We begin processing orders quickly to ensure fast delivery. Orders can be canceled or edited within 4 hours of being placed by contacting support@trysomnair.com. After that window, or once an order has begun processing or shipped, we can no longer cancel it. If you still wish to return the item once it arrives, you may do so following the return instructions above.
European Union 14-Day Cooling-Off Period
If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, the item must be in the same condition you received it — unused, with any tags, and in its original packaging — with a receipt or proof of purchase.
Refunds
We will notify you once we've received and inspected your return and let you know whether the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return and you still haven't received your refund, please contact us at support@trysomnair.com.
Contact Us
Somnair Email: support@trysomnair.com Phone: +1 (626) 789-5929 Address: 1500 N Grant St Ste N, Denver, CO 80203, US