FAQ'S

Have more questions about our products and policies? Find answers the here.

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Shipping & Delivery

How long will it take to receive my package?

Orders are processed within 24 hours and ship free. Delivery within the US typically takes 5–8 business days. You'll receive a tracking number by email as soon as your order ships.

I didn't receive an order confirmation email - what should I do?

Confirmation emails usually arrive within a few minutes. Please check your spam or promotions folder first. If it's still missing after an hour, email us at support@trysomnair.com and we'll resend it right away.

Where is my order?

Once your order ships, we'll email you a tracking link you can follow every step of the way. You can also use our Track Order page anytime. If your tracking hasn't updated in a few days, reach out and we'll look into it.

Do you ship internationally?

Yes. Shipping times and any customs fees vary by country. You'll see available options at checkout.

Product

How does Somnair work?

Somnair uses a built-in sensor to detect the sound and vibration of snoring, then delivers a gentle micro-pulse that prompts your airway muscles to gently re-engage — quietly reopening the passage before the noise builds. It works with your airway, not just your nose.

Will I feel it or will it keep me awake?

No. The pulses are soft cues, not shocks, designed to work without pulling you out of sleep. Somnair is lightweight and low-profile, so most people forget they're wearing it within minutes. There's no motor and no noise.

Is Somnair safe? Do I need pills or a prescription?

Somnair is 100% drug-free and non-invasive — nothing to swallow and nothing in your mouth — made from skin-safe, hypoallergenic materials. Note: it's a comfort device for everyday snoring, not a medical treatment. If you suspect sleep apnea, please talk to your doctor.

Does it work for both men and women?

Yes. Somnair has an adjustable, one-size-fits-most design and is made for anyone who snores — so both you and your partner can use it.

How do I charge it and how long does the battery last?

Somnair charges on its included base and holds a full night's charge on a quick top-up. Just set it on the charger during the day and it's ready by bedtime.

How do I clean and care for it?

Wipe the device gently with a soft, slightly damp cloth and let it dry fully before charging. Avoid harsh cleaners and submerging it in water.

Ordering & Support

What payment methods do you accept?

We accept all major credit and debit cards, plus popular options like PayPal, Apple Pay, and Google Pay — all shown securely at checkout.

Is my payment and information secure?

Yes. Checkout is powered by Shopify with encrypted, PCI-compliant payment processing. We never see or store your full card details.

How do I contact support?

Email us anytime at support@trysomnair.com or call +1 (626) 789-5929. We aim to reply within 24 hours.

About Somnair

How did the brand get started?

Somnair began with a simple frustration: too many people keep a partner awake every night — and wake up exhausted — after strips, sprays, and mouthpieces let them down. We set out to build something you'd actually want to use every night: comfortable, drug-free, and simple.

What makes Somnair different?

Most snoring products either block, clamp, or medicate. Somnair works with your body — smart snore-detection plus a gentle pulse, with no mask, no hose, and nothing in your mouth. It's designed for real, comfortable nightly use.

What's your guarantee and return policy?

Every Somnair is backed by our 90-night money-back guarantee. Use it every night, and if you're not sleeping better, contact us for a full refund — no hassle. See our Refund & Return Policy for full details.